For: Plan Administrators | Category: Member Management

As a plan administrator, you can update a member’s employment status directly in the LINK platform — including terminations, leaves of absence, and reactivations after leave. No support ticket is needed.

• You must have administrator access to the LINK platform.

• Know the member’s name or search identifier.

• Know the correct employment status, reason, and effective date for the change.

• If you are unsure which status or reason applies, do not guess. Contact LINK support before making the change (see When to Contact Support below).

Step 1. Log in to the LINK platform and click Members in the left sidebar to open your member list.

Step 2. Search for the member by name or identifier and click to open their profile.

Step 3. Click the Edit User button in the top-right corner of the member’s profile screen.

Step 4. Scroll down to the Employment Status section. This section shows the member’s current employment status and any upcoming scheduled changes in the Upcoming Changes table.

Step 5. Click the Add button on the right side of the Upcoming Changes table. A new row will appear.

Step 6. Fill in three fields in the new row:

• Employment Status — select from the dropdown (e.g., Active, Terminated, On Leave)

• Reason — select the reason that matches the situation (e.g., Terminated, Return from Leave, Leave of Absence)

• Effective Date — select the date the change should take effect within 24 hours

Step 7. Scroll to the bottom of the page and click Save.

Email: implementations@link-plans.com

Phone: +1 (844) 707-3700

Chat: Use the chat widget in the bottom-left corner of the LINK platform